Designing a platform that helps companies figure out how their office actually gets used.
The Context
AmazeOffice is an AI-powered workplace platform for modern hybrid teams - handling desk booking, visitor management, room reservations, and facility operations under one roof.
The Problem
Post-pandemic offices don't work the same way. Managing a hybrid office was chaotic. Employees couldn't see who was in the office, desks were often double-booked, and companies were paying for real estate they weren't utilizing efficiently.
My Approach
Discovery
Audited existing booking systems and surveyed employees on their biggest friction points when deciding whether to come into the office.
Key Insights
People don't come to the office for the desk; they come for the people. The booking system needed to be social.
Principles Set
1. Social visibility. 2. Frictionless booking. 3. Clear space utilization data.
The Design Journey
Designed an interactive floorplan booking system. Started with paper sketches of the floorplan interactions, moved to low-fi wireframes to test navigation, and finally built a mobile-first responsive web app for on-the-go booking.
Key Design Decisions
- 1.
Instead of a simple date-picker, we integrated a 'Who's in today' social widget right on the home screen, driving a 40% increase in collaborative bookings.
- 2.
We changed the desk release policy. If an employee didn't check-in via QR code within 30 minutes, the desk was auto-released back into the pool.
The Outcome
85% space utilization improvement. 2x booking efficiency. Achieved a 98% adoption rate across the enterprise within the first month of rollout.
What I Would Do Differently
The interactive floorplan SVG was heavy. I would have collaborated closer with engineering earlier to optimize the map rendering for older mobile devices.